Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
During peak periods, promotions, or holidays, processing times may be slightly longer.
Shipping Rates
We offer free standard shipping on all Australian orders over AUD $150.
Free shipping is automatically applied at checkout once your eligible order reaches the minimum spend of $150 (after any discounts have been applied, unless otherwise stated).
Orders below $150 will incur shipping charges, which are calculated at checkout based on your delivery location and selected shipping method.
Shipping costs are calculated at checkout and are based on your selected shipping method and delivery location.
Delivery Timeframes
Estimated delivery times are provided by the shipping carrier and are intended as a guide only.
Elara Jewellery is not responsible for delays caused by postal services, couriers, weather events, customs processing, or other circumstances beyond our control.
Tracking Information
Where available, tracking details will be provided once your order has been dispatched.
Incorrect Addresses
Customers are responsible for ensuring all shipping information is correct at the time of purchase.
Elara Jewellery is not responsible for orders shipped to an incorrect address supplied by the customer.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible so we can assist in lodging an enquiry with the shipping provider.
International Shipping
International shipping may be available to selected countries. Any customs duties, taxes, or import fees are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us via our website or email.
Return/Refund Policy
Elara Jewellery Refund Policy
At Elara Jewellery, we take pride in the quality of our products and carefully inspect each item before it is shipped.
Change of Mind
Due to the nature of our products, we do not offer refunds, returns, exchanges, or store credit for change of mind, incorrect purchases, or personal preference.
Faulty or Damaged Items
If your item arrives damaged, faulty, or is not as described, please contact us within 7 days of receiving your order to request a refund or replacement.
To be eligible for assessment, please provide:
Clear photographs of the damaged or faulty item.
Your order number.
A description of the issue.
Items must not be intentionally damaged, altered, or misused. Where requested, the item may need to be returned for inspection before a remedy is provided.
Refund Method
If your claim is approved, Elara Jewellery will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include:
-A replacement item.
-A refund issued to the original payment method used at checkout.
-Store credit, where agreed upon by both parties.How to Request a Refund
To initiate a refund or warranty claim, please contact our customer support team via:
Email: hello@elarajewellery.com.au
Please include your order number, a description of the issue, and clear photographs of the item. Do not return any items until you have received instructions from our team.
Return Shipping & Charges
If your item is confirmed to be faulty, damaged, or incorrect, Elara Jewellery will provide an appropriate remedy in accordance with Australian Consumer Law. Where a return is required, we will cover or reimburse reasonable return shipping costs.
If an item is inspected and found not to be faulty, the customer may be responsible for any return shipping costs incurred.
Original shipping charges are non-refundable unless required under Australian Consumer Law.
Additional Information
Please note:
Damage caused by normal wear and tear, misuse, accidental damage, improper storage, or failure to follow our jewellery care instructions is not covered.
Refunds, replacements, or store credit will not be issued without sufficient evidence of the reported fault.
This policy does not affect your rights under Australian Consumer Law.