Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
During peak periods, promotions, or holidays, processing times may be slightly longer.
Shipping Rates
Shipping costs are calculated at checkout and are based on your selected shipping method and delivery location.
Delivery Timeframes
Estimated delivery times are provided by the shipping carrier and are intended as a guide only.
Elara Jewellery is not responsible for delays caused by postal services, couriers, weather events, customs processing, or other circumstances beyond our control.
Tracking Information
Where available, tracking details will be provided once your order has been dispatched.
Incorrect Addresses
Customers are responsible for ensuring all shipping information is correct at the time of purchase.
Elara Jewellery is not responsible for orders shipped to an incorrect address supplied by the customer.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible so we can assist in lodging an enquiry with the shipping provider.
International Shipping
International shipping may be available to selected countries. Any customs duties, taxes, or import fees are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us via our website or email.
Refund Policy
Elara Jewellery Refund Policy
At Elara Jewellery, we take pride in the quality of our products and carefully inspect each item before it is shipped.
Due to the nature of our products, we do not offer refunds, returns, or exchanges for change of mind, incorrect purchases, or personal preference.
If your item arrives damaged or faulty, please contact us within 7 days of receiving your order. To be eligible for a replacement or refund, you must provide:
Clear photographs of the damaged or faulty item
Your order number
A description of the issue
Once we have reviewed the evidence, we will determine whether a replacement, store credit, or refund is appropriate.
Please note:
Damage caused by normal wear and tear, misuse, accidental damage, or failure to follow care instructions is not covered.
Refunds or replacements will not be issued without photographic proof of damage or fault.
Shipping costs are non-refundable unless required by Australian Consumer Law.
This policy does not affect your rights under Australian Consumer Law.