Terms & Conditions
Terms & Conditions
Introduction
Welcome to Elara Jewellery. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
Products
We strive to ensure that all product descriptions, images, and pricing are accurate. However, slight variations in colour, appearance, or packaging may occur due to photography, screen settings, or product updates.
Orders
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion.
Once an order has been placed, changes or cancellations may not be possible if processing has already commenced.
Pricing & Payment
All prices are displayed in Australian Dollars (AUD) and are subject to change without notice.
Payment must be received in full before an order is dispatched.
Shipping
We aim to process and ship orders as quickly as possible. Delivery timeframes are estimates only and may vary depending on location, postal services, and unforeseen circumstances.
Elara Jewellery is not responsible for delays caused by shipping carriers once an order has been dispatched.
Returns & Refunds
Please refer to our Refund Policy for information regarding damaged, faulty, or incorrect items.
Product Care
While our jewellery is designed for everyday wear, proper care will help maintain its appearance and longevity. Customers are encouraged to follow the care instructions provided with their purchase.
Limitation of Liability
To the maximum extent permitted by law, Elara Jewellery shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Nothing in these Terms & Conditions excludes or limits any rights available under Australian Consumer Law.
Intellectual Property
All content on this website, including logos, product images, designs, text, graphics, and branding, is the property of Elara Jewellery and may not be copied, reproduced, distributed, or used without prior written permission.
Privacy
Any personal information collected through our website will be handled in accordance with our Privacy Policy.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes will take effect immediately upon being published on our website.
Contact Us
For any questions regarding these Terms & Conditions, please contact us via our website or email.
Privacy Policy
Privacy Policy Introduction
Elara Jewellery respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.
Information We Collect
We may collect the following information:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment providers)
Order history
Any information you provide when contacting us
How We Use Your Information
We use your information to:
Process and fulfil orders
Communicate regarding your order
Provide customer support
Improve our products and services
Send marketing communications (only if you have opted in)
Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared with trusted third-party service providers, including payment processors, shipping providers, and website service providers, solely for the purpose of operating our business.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Marketing Communications
If you subscribe to our mailing list, you may receive promotional emails from Elara Jewellery. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Access to Your Information
You may request access to, correction of, or deletion of your personal information by contacting us.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us via our website or email.